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Business Group Resources and Publications

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Consumer Decision Support

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Consumer Reports Health® Campaign
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Strategies for Driving Employee Engagement in Wellness, Health Care and Job Performance
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Engaging Large Employers Regarding Evidence-Based Behavioral Health Treatment
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Business Group comments to CMS on its recent price transparency proposal.
While we support efforts to increase price transparency, requirements for making private-payor negotiated charges available may not be the best source of pricing data for consumers. Moreover, publicly disclosing competitively negotiated, proprietary rates may reduce competition and push prices higher – not lower – for consumers, patients, and taxpayers.
Sep 27, 2019
2020 Large Employers' Health Care Strategy and Plan Design Survey: Full Report
This year, the Large Employers' Health Care Strategy and Plan Design Survey included questions to provide insight into large employers' views on the rapidly changing health care landscape. Large employers were asked about their evolving role in bringing about change in health care, their thoughts about proposed policy changes and the position of virtual solutions in their offerings.
Aug 13, 2019
2020 Large Employers' Health Care Strategy and Plan Design Survey: Technology Solutions and Virtual Care
This year, the Large Employers' Health Care Strategy and Plan Design Survey included questions focused on the future of virtual care solutions, the expansion of advocacy, second-opinion and concierge services, and the use of engagement platforms.
Aug 13, 2019
Results from the 2020 Large Employers' Health Care Strategy and Plan Design Survey: Press Briefing
This year, the Large Employers' Health Care Strategy and Plan Design Survey included questions to provide insight into large employers' views on the rapidly changing health care landscape. The press briefing covered 10 key insights into how large employers are approaching the delivery system, policy, pharmacy, health care cost management and more.
Aug 13, 2019
Open Enrollment and Decision Support Tools
The purpose of this survey was to determine how employers managed their 2018 open enrollment season. This survey looks specifically at the health plans offered and any guiding decision support tool that was offered to assist employees in choosing the best plan for their needs. Additionally, this survey asks how successful the decision support tool was in accomplishing organizational goals for the open enrollment season and about plans to offer it again in the coming year. Forty-five members of the Business Group responded to this survey, although the number may vary from question to question.
Dec 11, 2017
Consumer Health Mindset® Study 2017: Full Report
Aon Hewitt, The National Business Group on Health and Kantar Futures have surveyed employees and their dependents covered by employer health plans to understand their perspectives and attitudes towards their health, employer-sponsored wellness programs and their health benefits.
May 15, 2017
Consumer Health Mindset® Study 2017: Webinar Presentation
Aon Hewitt, The National Business Group on Health and Kantar Futures have surveyed employees and their dependents covered by employer health plans to understand their perspectives and attitudes towards their health, employer-sponsored wellness programs and their health benefits.
May 15, 2017
Consumer-Directed Health Care: Learnings from Large Employers
In 2016, the National Business Group on Health® hosted quarterly benchmarking calls on topics related to implementing a consumerism strategy. Topics discussed included: Moving to a full replacement CDHP, Supporting lower-wage workers enrolled in a CDHP, Overcoming common blunders that employers make during CDHP roll-out and Learning what the Trump Administration and Republican-controlled Congress mean for consumerism. The following is a summary of the key findings and highlights from each of the benchmarking calls.
Apr 18, 2017
Selecting and Recommending Mobile Health Apps
Mobile health apps are giving consumers unprecedented ways of engaging in their health. However, finding the right app that is safe, effective and secure is not an easy task. This document offers guidance for employers on selecting and recommending a mobile health app for their employees.
Feb 1, 2017
Employees' Perspective on Health and Wellness-Related Tools
This Numbers You Need chart contains data on the helpful employee find various benefit tools.
Mar 30, 2016
Transparency Tools: Side-By-Side Comparisons
This document provides large employers with a landscape analysis of the companies that provide transparency tools to employees and their dependents. The table below provides an overview of companies offering these types of services, including information on: the services they offer, distinguishing characteristics and reported outcomes.
Nov 3, 2015
Engagement Strategies That Work: iHeartMedia’s Care Coordination-Driven Savings Success Story
Mark Hasler, Vice President of HR Operations and Organizational Effectiveness, iHeartMedia, Inc. and Deb Gold, Senior Vice President, Market Strategy and Consultant Relations at Quantum Health, describe how iHeartMedia saw double-digit first year trend reduction and industry-leading engagement rates after implementing a customized care coordination solution and consumer navigation model for their Fortune 500 business.
Jul 30, 2015
Robust Clinical Decision Support - Results Matter -Honeywell's Claims-Based Savings Analysis
This presentation explains how Honeywell is managing health care costs and improving quality of care and consumerism for their employees using ConsumerMedical's clinical decision support and second opinion model. Honeywell has used incentives, penalties, and sophisticated predictive modeling to increase engagement with musculoskeletal conditions over time.
Jun 15, 2015
Making Healthy Choices
A toolset developed by Consumer Reports for engaging employees in the decisions they need to make regarding their health care.
Jun 5, 2015
Reducing Diagnostic Errors: An Employer’s Imperative
Employers have an important stake in helping employees and dependents receive a correct and timely diagnosis. This issue brief explains why employers are increasingly using programs that provide clinical support as part of their health improvement strategies, provides a profile of a large employer who has experienced success with one of these programs and offers recommendations for action.
Apr 22, 2014
Second-Opinion Services
The purpose of this survey was to explore the second-opinion services offered by National Business Group on Health members. Respondents were asked how the program is designed and what outcomes they have experienced. In addition, the survey looked at health care navigators, and the prevalence of second-opinion services outside the U.S. Forty members of the Business Group responded to this survey.
Feb 28, 2014
Imaging tests after a heart procedure: When you need them and when you don't
This resource is intended to engage consumers in important conversations with their physicians about when its appropriate to have imaging tests after a heart procedure. It was developed by Consumer Reports in cooperation with the American College of Cardiology for Choosing Wisely, a project of the ABIM Foundation.
May 3, 2013
Lab tests before surgery: When you need them and when you don't
This resource is intended to engage consumers in important conversations with their physicians about when its appropriate to have lab tests before surgery. It was developed by Consumer Reports in cooperation with the American Society for Clinical Pathology for Choosing Wisely, a project of the ABIM Foundation.
May 3, 2013
A Template Letter about Dangerous Supplements
Aug 22, 2012
Your CDHP Toolbox: Taking Enrollment to the Next Level
Short of moving to full replacement, tactics that employers can adopt to move the needle past 20% enrollment.
Jun 30, 2012
A Template Letter about What doctors wish their patients knew
This template letter provides employers with sample language they can use when disseminating the What Doctors Wish Their Patients Knew report from Consumer Reports to employees.
Jun 25, 2012
A letter from Helen Darling about What Doctors Wish their Patients Knew
This letter discusses the importance of developing a productive relationship with a primary care physician and provides strategies for disseminating the What Doctors Wish Their Patients Knew report from Consumer Reports to employees and dependents.
Jun 25, 2012
What Doctors Wish their Patients Knew
This report from Consumer Reports provides a guide for consumers on how to develop a more productive relationship with their primary care physician.
Jun 25, 2012
A Letter from Helen Darling about Dangerous Supplements
This letter discusses the importance of educating employees about dietary supplements and strategies for disseminating the Dangerous Supplements report from Consumer Reports to employees and dependents.
May 22, 2012
Dangerous Supplements
This report from Consumer Reports provides information about supplements that pose possible dangers.
May 22, 2012
A Letter from Helen Darling about The Business of Healing Hearts
This letter discusses the importance of educating employees about overuse and strategies for disseminating The Business of Healing Hearts report from Consumer Reports to employees and dependents.
Feb 9, 2012
A Template Letter about The Business of Healing Hearts
This template letter provides employers with a sample language they can use when disseminating The Business of Healing Hearts report from Consumer Reports to employees.
Feb 9, 2012
The Business of Healing Hearts
This report from Consumer Reports provides information on heart health and provides a list of the tests patients do and don't need.
Feb 9, 2012
Deadly Infections Report
This investigative report from Consumer Reports provides information on hospital infections, including top and bottom performing hospitals by state.
Dec 15, 2011
A Guide for Employers: Using Comparative Effectiveness Research - Renal Artery Stenosis Treatments
This guide provides actions suggested by the National Business Group on Health for employers who want to use comparative effectiveness research (CER) in their health plan and program design. It is based on research funded by the Agency for Healthcare Research and Quality (AHRQ).
Jun 20, 2011
A Guide for Employers: Using Comparative Effectiveness Research - Rotator Cuff Tears in Adults
This guide provides actions suggested by the National Business Group on Health for employers who want to use comparative effectiveness research (CER) in their health plan and program design. It is based on research funded by the Agency for Healthcare Research and Quality (AHRQ).
Jun 20, 2011
A Guide for Employers: Using Comparative Effectiveness Research - Choosing to Have Labor Induced: Safety and Harm
Provides actions suggested by the National Business Group on Health for employers who want to use comparative effectiveness research (CER) in their health plan and program design. It is based on research funded by the Agency for Healthcare Research and Quality (AHRQ).
Jun 6, 2011
A Guide for Employers: Using Comparative Effectiveness Research - Treatments for Knee Osteoarthritis
Provides actions suggested by the National Business Group on Health for employers who want to use comparative effectiveness research (CER) in their health plan and program design. It is based on research funded by the Agency for Healthcare Research and Quality (AHRQ).
Jun 1, 2011

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