Consumer Health Mindset Study 2018®: Current Situation: Engaged and Confused

For the eighth year, the National Business Group on Health has partnered with Alight Solutions and Kantar Consulting to conduct the annual Consumer Health Mindset Study. This year’s study found that although consumers are more engaged in their health care decisions than they have been in the past, they are still confused about health insurance and on whether or not they're making the right decisions. The study provides insights into the top questions employers wish they had the answers to when it comes to understanding and influencing their consumers – meaning the employees and dependents covered by their health plans.

Join us for this webinar during which we will discuss the most interesting and actionable insights from the study, including:

The lens on wellbeing is widening
Accountability ticks up
Health insurance savvy is mediocre
Tension mounts between personalization and privacy

In each of these areas, we will also present the advice that consumers have for employers and well as recommended actions you can take and examples of what that might look like.


Ray Baumruk, Vice President, Consumer Experience Research & Insights, Alight Solutions
Heidi Henderson, Vice President, Consumer Experience Health Best Practice Leader, Alight Solutions
Alisa Ray, Vice President, Benchmarking and Analysis, National Business Group on Health

Webinar Resources:

Webinar Recording

Webinar Presentation 



David Washington
P: 2025583007

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