January 11, 2020
Employers take different approaches to brokers: a single global broker, two global brokers, regional brokers or a preferred provider model. Which approach works best depends on what the company is trying to accomplish. To build the business case, employers should illustrate business considerations and rationale, create a framework for developing the strategy and selection process, and gain stakeholder buy-in. Engaging local and regional colleagues early in the process reduces implementation resistance and gives them an opportunity to address challenges in the request for proposal (RFP) process. This global broker publication summarizes a moderated member discussion on building the business case and the RFP process.